Last updated: [28 august 2023]
1. Return Period
We want you to be completely satisfied with your purchase from noddypanda.com. Our return period is 7 days from the date of delivery.
2. Returns for Damaged or Faulty Products
If you receive a product that is damaged or faulty, we will gladly accept returns and provide you with a full refund or a replacement product, as per your preference. You will not be charged for the return shipping in this case.
3. Returns for Personal Reasons
If you wish to return a product for reasons other than damage or fault, such as a change of mind or if you ordered the wrong size, you may do so within the 7-day return period. However, in such cases, you will be responsible for the cost of return shipping from your location to ours.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to request a return authorization.
- Carefully package the product(s) you wish to return, including all original packaging and any accessories that came with it.
- Ship the product(s) to the address provided by our customer support team.
- Once we receive and inspect the returned product(s), we will process your refund or send out a replacement, depending on your preference and the condition of the returned item(s).
5. Refund Process
Refunds will be issued to the original payment method used for the purchase. Please allow from 3 days to one week for the refund to be processed and reflected in your account.
Please note that this policy does not cover the following:
- Products returned after the 7-day return period.
- Products that are not in their original condition or that have been used, damaged, or altered in any way.
- Products without their original packaging or missing accessories.
7. Contact Us
If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer support team at [email protected].